Legal Disclosures

COLORADO

Copies of the Colorado Fair Debt Collection Practices Act, Colorado Child Support Collection Consumer Protection Act, and Rules of the Administrator are available on the Collection Agency Licensing webpage at www.coag.gov/car/licensing. In addition, advisory opinions are posted here: www.coag.gov/car

GEORGIA

Pursuant to Georgia Law : Any person who services a closed-end mortgage loan (“servicer”):

Shall act with reasonable skill, care, and diligence;
Shall not charge fees for:

  • Handling borrower disputes;
  • Facilitating routine borrower collections;
  • Arranging repayment or forbearance plans;
  • Sending borrowers notice of nonpayment;
  • Updating records to reinstate a mortgage loan; and
  • Late payment in excess of the initial late payment fee, as provided by 12 C.F.R. § 1026.36(c)(2).

Shall have an error resolution process for all borrowers, unless expressly excluded pursuant to 12 C.F.R. § 1024.35(g), which must, at a minimum:

  1. Acknowledge receipt of a borrower’s notice of error within 5 business days of receipt;
  2. Conduct a reasonable investigation; and
  3. Within 45 days, except where prompter compliance is required by 12 C.F.R. § 1024.35(e)(3) or alternative compliance is provided in 12 C.F.R. § 1024.35(f), provide a borrower with a written notification of:

i. the correction of error or
ii. the servicer’s determination that no error occurred and the reason for such determination.

  • Shall apply payments to the principal and interest first, rather than the insurance, taxes, and fees of the mortgage loan, except where inconsistent with federal law;
  • Shall not assess on a borrower any charge or fee related to force-placed insurance, unless the servicer has a reasonable basis to believe the borrower has failed to comply with the mortgage contract’s requirements to maintain insurance; and
  • Shall not obtain force-placed insurance for a borrower that imposes an unreasonable charge or fee related to the force-placed insurance.

NEVADA

The identity of the trustee or the trustee’s personal representative or assignee, the current holder of the note secured by the deed of trust, the beneficiary of record, and the servicers of the obligation or debt secured by the deed of trust.

If the debt is in default, the amount in default, the principal amount of the obligation or debt secured by the deed of trust, the interest accrued and unpaid on the obligation or debt secured by the deed of trust, all fees imposed because of the default, and the costs and fees charged to the debtor in connection with the exercise of the power of sale.

NEW YORK

A pay-off statement requiring day of pay-off verification shall include, in addition to the address of the mortgagee, the telephone number of the mortgagee and, if a banking organization or corporation, the name or department and its telephone number and facsimile phone number.

YOU MAY FILE A COMPLAINT ABOUT GLS WITH THE NEW YORK STATE DEPARTMENT OF FINANCIAL SERVICES. YOU MAY OBTAIN FURTHER INFORMATION FROM THE NEW YORK STATE DEPARTMENT OF FINANCIAL SERVICES BY CALLING THE DEPARTMENT’S CONSUMER ASSISTANCE UNIT AT 1-800-342-3736 OR BY VISITING THE DEPARTMENT’S WEBSITE AT WWW.DFS.NY.GOV. You may also access a translation and description of commonly used debt collection terms that are available in multiple languages on the New York Department of Consumer Affairs website at www.nyc.gov/dca.

NORTH CAROLINA

NORTH CAROLINA BORROWERS - PLEASE BE ADVISED GLS SOLUTIONS, LLC IS OPERATING UNDER COLLECTOR LICENSE PERMIT NO. 522384708

OREGON

The Oregon Division of Financial Regulation (DFR) oversees residential mortgage loan servicers who are responsible for servicing residential mortgage loans in connection with real property located in Oregon and persons required to have a license to service residential mortgage loans in this state. If you have questions regarding your residential mortgage loan, contact your servicer at (servicer’s toll-free phone number and email, if applicable). To file a complaint about unlawful conduct by an Oregon licensee or a person required to have an Oregon license, call DFR at 888-877-4894 or visit dfr.oregon.gov.